FAQ
Frequently asked questions
An e-ticket (electronic ticket) is a digital version of a traditional paper ticket. It contains all the flight information and booking details but is stored electronically in the airline's system. Once issued, passengers can print their ticket or itinerary, which includes a booking reference number. At the airport, they can proceed directly to the airline's check-in counter with this information.
1-Select Departure Location: Choose the city or airport you’re departing from.
2-Choose Destination: Select where you’re traveling to.
3-Set Departure Date: Choose the start date for your trip.
4-Choose Trip Type: Decide if you’re booking a return trip or a one-way ticket (return is the default option).
5-Set Return Date: If booking a return, select the date for your return journey.
6-Indicate Number of Passengers: Specify how many travelers are in your group (default is 1 adult).
7-Airline Preference (Optional): You can choose a preferred airline if desired (optional step).
8-Start Search: Click the 'Search' button to view available flights.
9-Select a Flight: Pick the flight that fits your schedule and budget by clicking 'Select.'
10-Review Details: Check the flight details summary and click 'Continue to traveler information.'
11-Enter Traveler Information: Provide the required information for all passengers.
12-Review and Pay: Double-check all the booking details, enter payment information, and click 'Pay Now' to confirm your booking.
2-Choose Destination: Select where you’re traveling to.
3-Set Departure Date: Choose the start date for your trip.
4-Choose Trip Type: Decide if you’re booking a return trip or a one-way ticket (return is the default option).
5-Set Return Date: If booking a return, select the date for your return journey.
6-Indicate Number of Passengers: Specify how many travelers are in your group (default is 1 adult).
7-Airline Preference (Optional): You can choose a preferred airline if desired (optional step).
8-Start Search: Click the 'Search' button to view available flights.
9-Select a Flight: Pick the flight that fits your schedule and budget by clicking 'Select.'
10-Review Details: Check the flight details summary and click 'Continue to traveler information.'
11-Enter Traveler Information: Provide the required information for all passengers.
12-Review and Pay: Double-check all the booking details, enter payment information, and click 'Pay Now' to confirm your booking.
Your booking will be confirmed once your payment has been processed successfully. After confirmation, you will receive an email with the following details:
- Booking reference number
- Flight itinerary
- E-ticket
- Invoice
Please note that we reserve the right to cancel bookings and issue refunds if needed. Additionally, prices and taxes may be adjusted prior to ticket issuance if necessary.
- Booking reference number
- Flight itinerary
- E-ticket
- Invoice
Please note that we reserve the right to cancel bookings and issue refunds if needed. Additionally, prices and taxes may be adjusted prior to ticket issuance if necessary.
Currently, Umrah Links does not support online cancellations or modifications. However, our 24/7 customer support team is available to assist you with any changes. Make sure to review the cancellation policy beforehand, as terms may vary for non-refundable services and special offers. For cancellations, Umrah Links charges a service fee.
While "direct flight" and "nonstop flight" are often confused, they have distinct meanings:
- Nonstop Flight: Travels directly from the departure airport to the destination without any intermediate stops.
- Direct Flight: Includes a technical stop at a midpoint airport where passengers remain on board. These stops generally last between 45 minutes to an hour.
- Connecting Flight: Requires passengers to change planes at a layover airport, which may involve transferring to a different terminal or airline.
- Nonstop Flight: Travels directly from the departure airport to the destination without any intermediate stops.
- Direct Flight: Includes a technical stop at a midpoint airport where passengers remain on board. These stops generally last between 45 minutes to an hour.
- Connecting Flight: Requires passengers to change planes at a layover airport, which may involve transferring to a different terminal or airline.
Once you cancel your reservation, you should receive a confirmation email or SMS at your registered contact number. Please check both your inbox and spam/junk mail folders. If you do not receive a confirmation, contact our support team for assistance.
Minimum Connecting Time (MCT) is the standard time required for transferring between flights at a specific airport, determined by air traffic control and varying by airport and airline. The connection times displayed on our website adhere to these standards. If you miss a connecting flight due to a delay on a previous flight, the airline is responsible for rebooking you on the next available flight. If no flights are available that day, the airline should provide accommodation, provided all flights are booked on a single ticket.
Umrah Links prioritizes the security of your payment information:
Payments are processed directly through our banking partner’s secure site using advanced server technology.
We do not store your credit card details in our database and will never ask for these details via phone or email.
Your personal data is encrypted and safeguarded.
Payments are processed directly through our banking partner’s secure site using advanced server technology.
We do not store your credit card details in our database and will never ask for these details via phone or email.
Your personal data is encrypted and safeguarded.
To apply your voucher code:
1-After selecting your flight, copy the voucher code.
2-Paste it into the 'voucher box' on the booking page.
3-Click 'Apply Voucher' to see the discount reflected in your fare.
4-Once the voucher is successfully applied, click 'Continue to Traveller Information' to finalize your booking.
1-After selecting your flight, copy the voucher code.
2-Paste it into the 'voucher box' on the booking page.
3-Click 'Apply Voucher' to see the discount reflected in your fare.
4-Once the voucher is successfully applied, click 'Continue to Traveller Information' to finalize your booking.
Reservations for more than 9 passengers cannot be made in a single booking. You can create two separate bookings on our website. Please note that we cannot guarantee seat availability for the second booking, as the seats may be taken by the first reservation. For further assistance, contact our customer support team.
Online check-in allows you to avoid long lines at the airport by completing the process on the airline’s website. Note that this option may not be available with all airlines.
Most airlines allow minor corrections to misspelled names. However, full name changes for the originally booked traveler are generally not permitted. If you notice a spelling error, we can request a correction from the airline, though final approval is at their discretion. To avoid issues, ensure the name you enter matches your passport.
Airlines do not allow the transfer of tickets to another traveler. If you need to change the passenger, you must cancel the original reservation and book a new ticket according to the airline's rules.
Unfortunately, we cannot transfer bookings to another airline due to airline policies. You may cancel your current reservation and book a new one with your preferred airline. Be aware that cancellation penalties for the original ticket will apply.
For flights with low-cost carriers (e.g., Fly Nas, Fly Dubai, Air Arabia), changes must be made directly with the airline. We can provide you with their contact details.
If you are flying with a full-service airline (e.g., Emirates Airlines, Etihad Airlines), changing or canceling your ticket depends on the ticket type purchased. Rebooked flights must be for the same traveler and with the same airline as the original booking.
Additional charges for rebooked flights will include:
Any difference in airfare if the new flight costs more than the original booking.
The total cost of the change depends on airfare, ticket details, and applicable penalties or fees.
For flights with low-cost carriers (e.g., Fly Nas, Fly Dubai, Air Arabia), changes must be made directly with the airline. We can provide you with their contact details.
If you are flying with a full-service airline (e.g., Emirates Airlines, Etihad Airlines), changing or canceling your ticket depends on the ticket type purchased. Rebooked flights must be for the same traveler and with the same airline as the original booking.
Additional charges for rebooked flights will include:
Any difference in airfare if the new flight costs more than the original booking.
The total cost of the change depends on airfare, ticket details, and applicable penalties or fees.
If you miss your flight, no refund will be provided, and you will need to book a new ticket. Some airlines may let you pay the fare difference and stand by for the next available flight, though a penalty fee might apply. Contact us immediately if you expect a delay so we can assist with potential changes to your booking (note that a missed flight penalty fee may apply).
Most bookings with low-cost airlines like Flynas and Flydubai are non-refundable. Cancellations must be made directly with the airline, and we can provide their contact information. Typically, the airline may offer a non-refundable credit shell for future use.
With most full-service airlines like Emirates and Etihad Airlines, you can cancel your flight bookings through us, subject to fare rules.
Note that some fares are non-refundable, so check your itinerary for fare rules, restrictions, and cancellation fees before proceeding. Airlines generally allow cancellations up to 24 hours before departure. Cancellations within 24 hours of the scheduled departure may incur a 'no show' penalty. In addition to the airline’s cancellation charges.
With most full-service airlines like Emirates and Etihad Airlines, you can cancel your flight bookings through us, subject to fare rules.
Note that some fares are non-refundable, so check your itinerary for fare rules, restrictions, and cancellation fees before proceeding. Airlines generally allow cancellations up to 24 hours before departure. Cancellations within 24 hours of the scheduled departure may incur a 'no show' penalty. In addition to the airline’s cancellation charges.
Occasionally, airlines may adjust flight schedules due to equipment changes, routing, or capacity issues, or in response to adverse weather or operational problems. If your reservation is affected, we will notify you via email. Since advance notice is not always guaranteed, we recommend checking your flight status 24 hours before departure.
In the event of a schedule change, the airline will provide a replacement flight, subject to their policies and your ticket’s fare rules. We will work with the airline to find a flight as close to your original schedule as possible or arrange a refund based on your preference.
In the event of a schedule change, the airline will provide a replacement flight, subject to their policies and your ticket’s fare rules. We will work with the airline to find a flight as close to your original schedule as possible or arrange a refund based on your preference.
If your flight is canceled by the airline and you are not happy with the alternative options provided, we will assist in coordinating with the airline to request a refund for your ticket. The refund will be processed through the original payment method used for booking and is subject to the airline's approval.
Refunds are processed back to the original payment method used for the booking. For instance, if you paid by credit card, the refund will be credited back to that card. If you used a debit card, the refund will be applied to that card. Please note that any cancellation charges, applicable fees, cashback, and discounts will be deducted from the refund amount. The refund process typically takes up to 7 to 10 working days to reflect in your account, depending on your bank's processing times. For any questions or assistance, please contact Umrah Links Platform.
No, it is not necessary to bring the credit or debit card used for payment when you travel.
No, the service fee is non-refundable.
To obtain your booking invoice, log in to your Umrah Links account, and you will receive an email also.
Copy the voucher code and paste it into the 'voucher box' after selecting your flight. Click 'Apply Voucher' to apply the discount to your fare. Once the voucher is applied, click 'Continue to Traveller Information' to complete your booking.
If a booking fails, we will contact you to assist with confirming it offline. To avoid being charged twice, please do not attempt to make additional bookings. Booking failures are rare and typically occur during high-demand periods when the booking system experiences delays. In such cases, another passenger may have secured the seat, resulting in a failed booking.
Baggage policies vary by airline, so check your itinerary for specific allowances. You can also purchase additional baggage allowance if needed.
For detailed information on baggage allowances, prohibited items, and sports equipment, visit your airline's website. Paying for baggage fees online before your flight can often save you money. For a complete list of allowed and prohibited items, refer to the Transportation Security Administration’s (TSA) Prohibited Items list.
For detailed information on baggage allowances, prohibited items, and sports equipment, visit your airline's website. Paying for baggage fees online before your flight can often save you money. For a complete list of allowed and prohibited items, refer to the Transportation Security Administration’s (TSA) Prohibited Items list.
Check-in times vary by airline, airport, and destination. Here are general guidelines if you're checking in baggage:
International Flights: Check in at least 3 hours before departure.
Domestic Flights: Check in at least 2 hours before departure.
To save time, we recommend checking in online if possible. Aim to be in the departure hall well before boarding, which usually starts 60 minutes prior to departure. Allow extra time for check-in, security screening, and reaching your boarding gate, as some airports can be quite large and may require additional time to get to the gate.
International Flights: Check in at least 3 hours before departure.
Domestic Flights: Check in at least 2 hours before departure.
To save time, we recommend checking in online if possible. Aim to be in the departure hall well before boarding, which usually starts 60 minutes prior to departure. Allow extra time for check-in, security screening, and reaching your boarding gate, as some airports can be quite large and may require additional time to get to the gate.
Passport: Your passport must be valid for at least 6 months from your travel date. Every traveller, including infants and children, must possess their own passport.
Visa: A valid visa is required for countries that do not offer visa-on-arrival. Check whether travel insurance or a specific amount of foreign currency is necessary for your visa. For detailed requirements, contact the consulate of your destination country.
Transit Visa: Some countries mandate a transit visa even if you remain in the airport. For instance, Saudi nationals transiting through US airports to Canada need a US transit visa. Always verify current entry and transit requirements before your journey.
Foreign Currency: Confirm the foreign currency requirements for your destination. There may be a minimum currency requirement, and having an internationally usable credit card is generally recommended.
Vaccination: The yellow fever vaccination is compulsory for travel to certain areas in South America and Africa. It must be administered at least 10 days prior to entering affected regions. Proof of vaccination might be required upon return.
Visa: A valid visa is required for countries that do not offer visa-on-arrival. Check whether travel insurance or a specific amount of foreign currency is necessary for your visa. For detailed requirements, contact the consulate of your destination country.
Transit Visa: Some countries mandate a transit visa even if you remain in the airport. For instance, Saudi nationals transiting through US airports to Canada need a US transit visa. Always verify current entry and transit requirements before your journey.
Foreign Currency: Confirm the foreign currency requirements for your destination. There may be a minimum currency requirement, and having an internationally usable credit card is generally recommended.
Vaccination: The yellow fever vaccination is compulsory for travel to certain areas in South America and Africa. It must be administered at least 10 days prior to entering affected regions. Proof of vaccination might be required upon return.
If you do not receive your e-ticket within 24 hours or if your flight is imminent, please contact the Umrah Links customer support team for assistance.
Infants under 2 years old will need to sit on an adult's lap, as they do not have their own seat. For long-haul flights, many airlines offer baby baskets, which can be requested through us. Please reach out to us to make this request; a service fee may apply.
We are unable to assist with redeeming airmiles or checking the status of your frequent flyer account; you will need to manage this directly with the airline. However, we can ensure that your airmiles are credited to your account when booking with us. For assistance, contact us.
Our global reservation system allows bookings up to 330 days in advance. If you wish to book further out, please wait until your travel dates fall within this 330-day.
Our real-time reservation system means that seat availability can change rapidly. A flight that appears available may sell out within minutes due to ongoing global bookings.
Airline policies do not allow us to hold reservations. To secure your ticket, it must be purchased immediately, as airfares are not guaranteed until the ticket is issued.
Yes, you can book up to 3 rooms online. Simply visit Umrah Links, enter your travel details in the "search for hotels" section, and proceed with your booking.
At Umrah Links, hotel bookings are available for a minimum of one-night stays. We currently do not offer reservations for facilities like meeting rooms, conference rooms, or business centers.
After completing your booking, you'll receive an Umrah Links ID number (Super PNR) as confirmation. A confirmation email and voucher with all booking details will be sent to you as well.
The room price includes all listed amenities under the room type. You can check these by clicking on the room name. The details, such as whether breakfast, taxes, or other charges are included, will also be provided in your confirmation email and voucher.
Once you select your travel dates, available accommodation types and their rates will be displayed. Rates may vary based on occupancy, included amenities, and booking conditions.
The total price, including any taxes and fees, will be shown before you finalize your booking. You'll also find these details in your confirmation email and voucher.
Whether breakfast or other services are included depends on the hotel and room type. This information will be listed under the room name during the booking process and also confirmed in your email.
Children’s rates and policies are detailed in the "hotel policies" section. Any additional costs for children will not be included in the initial reservation price.
Absolutely! Just enter your destination and travel dates, then sort the search results by "price" to find options within your budget.
You can use the search filters to refine your results by room features. If you need further assistance, feel free to contact us directly.
The number of bedrooms is specified in the room description. If you need to confirm or adjust your reservation after booking, you can contact the hotel directly using the details provided in your confirmation email or voucher.
Details about extra beds, cots, and policies for children can be found under "hotel policies." Be sure to review these details, as additional costs may apply. The charges for children or extra beds are not included in the reservation price. We recommend calling the hotel directly before your arrival to confirm availability. If you’ve already made a reservation, feel free to contact us for assistance.
A double room typically features one double bed, while a twin room includes two single beds. If the room is listed as Double/Twin, the hotel may provide either option based on availability.
Hotel rooms come with policies set by the hotel:
- Non-Refundable: If you cancel or modify your booking, a fee will apply as stated in the room conditions and your confirmation email.
- Free Cancellation: You can cancel or amend your booking without any fees if done within a specified period. Check the booking terms for details like "cancel within 2 weeks" or "cancel by a certain date."
- Non-Refundable: If you cancel or modify your booking, a fee will apply as stated in the room conditions and your confirmation email.
- Free Cancellation: You can cancel or amend your booking without any fees if done within a specified period. Check the booking terms for details like "cancel within 2 weeks" or "cancel by a certain date."
Information on extra beds can be found under "hotel policies." Additional charges may apply and are not included in the original booking price. We recommend contacting the hotel prior to your arrival to ensure your request is accommodated. If your reservation is already confirmed, you can contact us, and we’ll help arrange for an extra bed.
Some hotels allow additional guests in a room for an extra fee, as long as the room’s maximum capacity is not exceeded. To avoid any issues, it's best to confirm directly with the hotel about their policy and charges for extra guests.
Under "hotel facilities," you can see if parking is available. If reservations are required, you can contact the hotel in advance using the information in your confirmation email or voucher.
If the hotel provides luggage storage, it will be listed under "hotel facilities" on the hotel’s page. For more details, contact the hotel directly using the provided details.
To find out if a hotel has a certain facility, like a lift, check the "hotel facilities" section on the hotel’s page, which lists all available amenities.
Click on the room type you’re interested in to view all the available room facilities, including photos. For a full list of hotel amenities, check the "hotel facilities" section on the same page.
Yes, the amenities listed under each room type are guaranteed by the hotel. If any amenities are unavailable, contact the hotel directly to resolve the issue.
Yes. After entering your destination, you can use the filters to select "facilities for disabled guests" to find properties that meet your needs. For further assistance, feel free to call us for confirmation before booking.
For inquiries about a property before booking, refer to the policies and facilities section on our website. If you still have questions, feel free to reach out to our customer support team for assistance. After your booking, the property’s contact details will be included in your confirmation email.
During the booking process, you can enter special requests, such as a sea view room or dietary requirements, in the ‘special requests’ box. We will communicate these requests to the accommodation, but their ability to fulfill them depends on availability and discretion.
If smoking rooms are not listed, it indicates that the accommodation prohibits smoking indoors. However, they may have designated smoking areas available.
Pet policies are available on the accommodation's page under "hotel policies." For any uncertainties, contacting the property directly is recommended for confirmation.
Upon completing your booking, a confirmation page will display all your reservation details, including your Umrah Links ID. You will also receive a confirmation email and voucher with all booking information.
Check both your inbox and spam/junk folders for the email associated with your booking. If you still can’t locate the confirmation, please contact our customer support team for assistance.
To cancel or modify your reservation, just contact us, and we’ll be glad to assist you. Please review the hotel's cancellation policy prior to making any changes, as non-refundable rooms and special deals may have different conditions, which are outlined next to the room type under ‘conditions.’
Changes to dates for 'special deals' and 'non-refundable' bookings are not permitted due to their discounted rates. If you cancel these reservations, you may incur charges as per the accommodation’s policy.
After canceling your reservation, you should receive a confirmation email. If you don’t find it in your inbox or spam/junk folders, please reach out to us for assistance.
The hotel’s address is listed at the top of its page on the Umrah Links website and is also included in your booking confirmation email and voucher.
The full address is provided in your confirmation email and voucher, which you can use in your navigation device for directions.
Most hotel rooms are refundable if you cancel before the accommodation’s specified cancellation deadline. However, some rooms are non-refundable. Cancelling a non-refundable booking or doing so after the cancellation deadline will result in no refund being issued.
We usually process refunds within 7-10 working days of receiving your cancellation request. However, the time it takes for the refund to appear in your account can vary by bank, often taking up to 7-10 working days. If you haven't received your refund within this timeframe, please contact our customer support team for assistance.
We apologize for any inconvenience this may have caused. Sometimes, transaction reversals can take longer than expected. Please get in touch with our customer support team, and they will assist you further.
If you suspect an error with your charge, please contact our customer support team. Provide your Umrah Links ID and details regarding the charge, and we’ll work to resolve the issue promptly.
Yes, you can use another person's credit card with their permission, but the accommodation may require authorization from the cardholder. Be aware that any penalties for 'no-show' or late cancellation will be charged to the provided card.
Please reach out to the accommodation directly for assistance. Their contact information can be found in your confirmation email or voucher.
Many hotels accept payment by a different card or cash. Just confirm with the hotel that they will accept your preferred payment method.
