• Privacy Policy
   

Privacy Policy Overview

Welcome to Umrah Links! This Privacy Policy, along with our Cookie Policy and Terms and Conditions, outlines how we handle any personal information you provide. It applies to all Umrah Links website

We understand the importance of trust when sharing your information online. Protecting your privacy and ensuring the security of your personal data is a top priority. Please take a moment to review this Privacy Policy to understand how we manage and safeguard the information you share with us.

• This policy outlines how we handle your personal data and may be updated periodically. We recommend checking back regularly for any updates.
• Umrah Links Platform provides travel services through its website www.umrahlinks.com
• This privacy policy covers all information collected by Umrah Links, detailing what information is gathered, how it is used, and how you can manage its use. It also explains how your information is safeguarded.
• Changes to our practices or legal obligations may require updates to this policy. Please review it carefully and revisit for any modifications.

• About This Privacy Policy and Umrah Links
• When Does This Privacy Policy Apply?

This Privacy Policy applies to any personal information that www.umrahlinks.com collects from or about you as an identifiable individual. It does not apply to anonymous data that cannot be used to identify you. Our website may include links to third-party sites, and Umrah Links is not responsible for the privacy practices or content of those websites. We recommend reviewing the privacy policies of those third-party sites carefully.

Data Controller

The data controller for all information collected by Umrah Links, located at Al Zahia, East 16, Office 3, Building, Mohammed Rashid Saeed Abdullah Muhammad Ali Abu Dhabi United Arab Emirates

• About Your Personal Information and How We Use It
   
• What Personal Information Does Umrah Links Collect?
   

• Information You Provide to Us Directly:
   
•  Umrah Links gathers information you provide to us to deliver the services you request. This includes details such as your name, gender, date of birth, mobile number, email address, and other relevant information when you create an account with Umrah Links. For bookings (flights, hotels, transportation), you may provide additional information like passenger names, ID numbers, contact details, and payment information, such as card numbers and billing addresses.
• To personalize your experience, we may also collect information about your travel preferences, such as meal choices, travel dates, check-in/check-out times, seat selection, and other service preferences (e.g., car rentals, attraction tickets, and travel insurance).
• When you reach out to our customer service team or interact with us through other channels, like social media, we may also collect additional details such as your name and contact information. Phone conversations may be recorded for quality and support purposes.
• If you participate in referral programs or Loyalty Program, we’ll collect your details. Similarly, feedback or requests for assistance regarding Umrah Links services also involve collecting your contact information.
• If you’re booking on behalf of others, it's your responsibility to ensure the individuals know you’re sharing their details with Umrah Links and have agreed to it.

• Information We Collect Automatically:
  Umrah Links automatically collects certain data when you use our services, such as:

Log Information: This includes your device's IP address, software version, and device identifiers like IDFA or IMEI, along with the configuration of the browser or device used to access our services.

Browsing Data: We collect information about web pages you visit, search terms you use, and any other interactions while using our services.

Preferences: Your preferred language, region, and currency.

Location Data: If your device’s location settings are enabled, we gather geographical data through GPS or Wi-Fi. You can control this by disabling location services on your device.

Additionally, Umrah Links may receive metadata related to calls when you contact us via phone, including the caller's details, call duration, and date.

• Special Categories of Personal Information:

In certain cases, information you provide for specific needs, such as dietary preferences, may be classified as sensitive data. We handle this information with extra care.

• How Does Umrah Links Use My Personal Information?

Umrah Links may collect and use your personal information for the following purposes:

Data Analysis: By analysing your data and combining it with information from other sources, we aim to refine our products and services, improve marketing strategies, and offer a better user experience.

Daily Operations: This includes managing bookings, verifying customers, providing technical support, maintaining networks, and addressing internal processes such as administrative affairs.

Reviews and Feedback: We display customer reviews on our website, social media platforms, and partner websites to help other travellers make informed decisions. We may also aggregate and anonymize your feedback for use in our services.

Marketing Activities: With your consent, we may send you promotional information regarding travel products or services that match your interests.

Communications: We may contact you for various purposes such as confirming bookings, following up on incomplete transactions, or asking for feedback on your experience. We may also send you surveys or request reviews.

Market Research: Occasionally, we may invite you to participate in research to better understand your preferences and interests.

Service Security: We use your personal information to detect and prevent fraud or illegal activities, perform risk assessments, and improve the stability of our app in case of system errors.

Payment Verification: When you use a credit or debit card, we work with third parties to verify your payment details and prevent fraud.

Investigations and Complaint Management: We may use your information to address complaints or investigate any issues with our services. This includes legal claims, compliance matters, and regulatory or investigative processes.

Legal Compliance: In certain cases, we are required by law to use your information to resolve disputes, respond to government or law enforcement requests, and ensure compliance with our terms and conditions.

Providing Services: We use your personal data to process and manage your bookings, offering related services through our partners, affiliates, and third parties.

Account Management: If you create an account with us, we’ll use your information to manage it, allowing you to handle bookings, adjust settings, store passenger details, review past bookings, and manage payments.

Customer Support: We offer multilingual customer service to assist with any inquiries or requests you may have.

If we rely on your consent for any part of our services, you can withdraw that consent at any time. However, please note that if you do so, it might affect our ability to fulfil services or bookings you’ve requested. To withdraw your consent, you can contact us at the relevant email address provided res@umrahlinks.com

• How Does Umrah Links Share My Information?

We may share your information, such as booking details, account information, device information, and location data with affiliated companies within our group and third-party partners. These include:

Service Providers: We work with hotels, airlines, car rental companies, and other providers to fulfill your bookings. These providers may contact you directly to deliver the services you've requested. Note that these providers are not under our direct control, and their use of your personal information is subject to their own privacy policies.

Third-Party Vendors: We may engage third-party vendors to perform services on our behalf, such as payment processing, marketing, and fraud prevention. These vendors have access to personal information only to perform specific tasks and are required to maintain confidentiality.

Financial Institutions and Payment Agencies: When processing bookings or payments, we may share relevant details with banks or third-party payment agencies, including email addresses and phone numbers, as necessary for fraud detection and prevention.

Business Partners: If we collaborate with third parties to offer joint services, your personal information may be shared with them. In such cases, you will likely see their name alongside ours when using these services. However, we do not control how these partners manage your information, and we advise you to review their privacy policies.

Affiliated Companies: We may share your information within our corporate family to provide travel-related services and offers. These companies implement similar privacy and security standards.

Lastly, we may share your information to comply with legal obligations, protect your interests in legal matters, or as part of a merger or acquisition.

• Modification of Privacy Statement

umrahlinks.com may update this Privacy Statement when needed. Please note that we may make revisions at times as we find appropriate. The date of the latest update will be indicated, and the changes will take effect once they are published. Rest assured; we will not reduce your rights under this Privacy Statement without your explicit consent. For significant changes, such as those affecting specific services, we will inform you via email of the updates. We recommend that you review this Privacy Statement periodically to stay informed about our most current policies.

• Cookie Statement

We use cookies to enhance your experience and to improve the performance of our website.

• What is a cookie?

A cookie is a small text file stored on your computer when you visit our website.

• What cookies does Umrah Links use?

We use the following types of cookies:

Essential cookies: These are crucial for the operation of our website, such as enabling secure logins, managing shopping carts, and processing payments for travel products.

• Non-essential cookies:

-Functionality cookies: These recognize you when you return to our website, allowing us to personalize your experience and remember preferences like your selected language, region, and currency.

-Analytical and performance cookies: These track the number of visitors and how they navigate the site, helping us improve the website’s usability.

-Targeting cookies: These record your visits to our website, including pages viewed and links followed, enabling us to present travel products that match your interests.

We use both session cookies, which are deleted when you close your browser, and persistent cookies, which remain stored until the next time you visit.